The world's leading ethically sourced engagement rings, wedding rings, and fine jewelry are crafted by Brilliant Earth, a company dedicated to developing a more transparent, sustainable, loving, and equitable jewelry industry. From natural and lab grown diamonds to gemstones, Brilliant Earth is committed to creating beautiful pieces for the big day and beyond. Contact or click to arrange your in-person or virtual consultation with a jewelry expert at our Nashville store.
Reviews Summary
The best service provided by the staff is evident in the reviews. Abbey, Jaime, Sidney, and Jerry in particular stand out for being approachable and patient during the consultation. Their knowledge allowed them to help customers pick a ring that matched their needs and budget. Customers are often welcomed and treated warmly by the staff and this makes their interactions feel personal and engaging such as focusing on special moments and creating an emotional connection. They also made customers feel comfortable during a stressful time no matter the obstacles such as Jamie making follow-up emails to let customers know about their progress. Ring customization created an emotional connection, and Brilliant Earth provided additional services such as re-fitting the jewelry and improving the design. Customer experience and personalized service were highly appreciated in the reviews.