The world's leading ethically sourced engagement rings, wedding rings, and fine jewelry are crafted by Brilliant Earth, a company dedicated to developing a more transparent, sustainable, loving, and equitable jewelry industry. From natural and lab grown diamonds to gemstones, Brilliant Earth is committed to creating beautiful pieces for the big day and beyond. Contact or click to arrange your in-person or virtual consultation with a jewelry expert at our Nashville store.
Reviews Summary
The best service provided by the staff is evident in the reviews. Abbey, Jaime, Sidney, and Jerry in particular stand out for being approachable and patient during the consultation. Their knowledge allowed them to help customers pick a ring that matched their needs and budget. Customers are often welcomed and treated warmly by the staff and this makes their interactions feel personal and engaging such as focusing on special moments and creating an emotional connection. They also made customers feel comfortable during a stressful time no matter the obstacles such as Jamie making follow-up emails to let customers know about their progress. Ring customization created an emotional connection, and Brilliant Earth provided additional services such as re-fitting the jewelry and improving the design. Customer experience and personalized service were highly appreciated in the reviews.
Frequently asked questions
7 questions
What do Brilliant Earth clients say about the consultation experience?
Clients frequently highlight the welcoming atmosphere and knowledgeable staff during consultations. Reviewers specifically mention how consultants like Jerry and Abbey take the time to educate clients on diamonds and engage with them personally, making the experience enjoyable and informative.
Does Brilliant Earth offer custom engagement ring design, and what do customers think about it?
Yes, they provide custom engagement ring design services. Customers appreciate the personalized approach, noting that consultants are patient and attentive, guiding them through the design process without pressure, which enhances their overall experience.
What are the hours of operation for Brilliant Earth in Nashville?
Brilliant Earth operates Monday from 10:00 AM - 7:00 PM, Tuesday Closed, Wednesday Closed, Thursday from 10:00 AM - 7:00 PM, Friday from 10:00 AM - 7:00 PM, Saturday from 10:00 AM - 7:00 PM, and Sunday from 10:00 AM - 7:00 PM.
Can I schedule a consultation for wedding bands at Brilliant Earth?
Yes, Brilliant Earth offers wedding band consultations along with custom wedding band design and ready-made wedding bands. Customers have noted the helpfulness of the staff in guiding them through their options during these consultations.
What types of consultation services does Brilliant Earth provide?
They offer a range of consultation services, including jewelry consultation, ring sizing consultation, and design consultation. This comprehensive approach helps clients feel confident in their choices for both engagement rings and wedding bands.
How does Brilliant Earth ensure a positive customer experience?
Brilliant Earth focuses on creating a welcoming environment, with staff members like Jamie and Jerry praised for their warmth and genuine care. Reviewers consistently mention feeling valued and well-informed throughout their appointment, enhancing their overall experience.