Gruno's Diamonds
Hours:
Closed Now
Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Address: 7311 W Towne Way, Madison, WI 53719, USA Get Directions
Services & pricing
Average price rangeWhat people love
From reviewsAbout this business
We are Proud to be a Family Owned Business. Trust Us with Your Jewelry Investment. Our Team is comprised of qualified, well-trained and very knowledgeable gemologists. Our goal is to not only provide excellent customer service but also maintain our commitment to integrity. We sell, repair, and appraise diamonds. Our commitment to customer service, on-going education, and staff training has earned us a stellar reputation. Gruno’s Diamonds is committed to our customers and your jewelry's value.
Reviews Summary
The reviews of Gruno's in Madison are overwhelmingly positive and always compliment the staff. Many mention Susan, Alexandra, Brad, Austin, and Allie, who show great friendliness and knowledge through the sales process. Most reviews noted the service, with words of warmth, helpfulness, and great service repeated by many. High marks also go to the store's excellent pieces and repair services and the staff's policy of not pressuring patrons into buying the same. Many reviewers promise to come back and say that Gruno's is the only Madison jeweler they trust. So, many of the posts call this store a rarity in both the city and the entire United States. The visitor complained about the missing pieces at Gruno's, while Susan and her coworkers supplied it for them. They returned later for a new watch, and the staff's helpfulness in solving a watch repairing issue from a brand they no longer sell impressed them. So, Gruno's earned repeat business from this customer, probably ensuring their success for a long time to come.
Frequently asked questions
7 questionsWhat do clients say about the customer service at Gruno's Diamonds?
Clients frequently praise the exceptional customer service at Gruno's, highlighting staff members like Susan and Brad for their warmth and knowledge. Reviewers appreciate the welcoming atmosphere and personalized attention, making them feel valued and comfortable during their visits.
Does Gruno's Diamonds offer jewelry repair services, and what do customers say about their quality?
Yes, Gruno's Diamonds provides jewelry repair services including stone replacement, polishing, and general repairs. Customers have noted the quality of repairs, with one mentioning a successful repair of a loose diamond, emphasizing the skill of the staff.
What hours is Gruno's Diamonds open for customers?
Gruno's Diamonds operates during the following hours: Monday: 10:00 AM-6:00 PM, Tuesday: 10:00 AM-6:00 PM, Wednesday: 10:00 AM-6:00 PM, Thursday: 10:00 AM-6:00 PM, Friday: 10:00 AM-6:00 PM, Saturday: 10:00 AM-5:00 PM, Sunday: Closed.
Can I find custom jewelry design services at Gruno's Diamonds?
Yes, Gruno's Diamonds offers custom jewelry design services along with engagement rings and wedding bands. Customers appreciate the expertise of the staff in helping them create unique pieces tailored to their preferences.
What types of watches does Gruno's Diamonds sell?
Gruno's Diamonds sells a variety of watches, including Rolex, Hamilton, and Oris. Reviewers have praised their selection and the knowledgeable staff, making the watch-buying experience enjoyable and informative.
How does Gruno's Diamonds handle watch repairs?
They provide watch repair services including regular maintenance, ring resizing, and battery replacement. Customers have reported positive experiences with the team's expertise and willingness to assist, even sourcing repairs when needed.
Where is Gruno's Diamonds located?
7311 W Towne Way, Madison, WI 53719, USA
Location & directions
Madison, WisconsinGruno's Diamonds
Jewelry Store
Address
7311 W Towne Way, Madison, WI 53719, USA
Hours
Closed Now
Gruno's Diamonds Reviews · 4.8 average
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