Johnson Jewelers started with the help of a few people and many prayers. After a vital vacation, Randy Johnson came back to a deserted firm that shut down while he was away.
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“Do the right thing, and the right thing will happen.”
El Paso will give you a hand
Randy started Johnson Jewelers in a small corner office on the 10th floor of the Westside Coronado Tower Building. He had no assets, but he knew he had to start something. Johnson was on the ground and making calls because he didn't have office furniture. As Randy sat his friends down and told them about his new adventure, he was amazed by their support. His friends were all supportive and he was glad that he opened the jewelry store in El Paso because the city would back him up to be successful. Johnson Jewelers has grown significantly since its inception in 1996 and the company has only shifted from one room to a full-service jewelry shop in El Paso (Johnson Jewelers). Lundberg (2013) affirms that Johnson still has the energy and enthusiasm he had on his first day.
Reviews Summary
Johnson Jewelers have very positive customer reviews. Multiple reviews mention Raul and Christine, saying they are professional and informative. Customers feel at ease making purchases due to the staff's expertise. Store team members have helped with services like resizing and cleaning free of charge. Customers especially like the effects added to personal items and the fact that it was done efficiently. The cost at Johnson Jewelers is reasonable and quality is great. Loyalty and engagement rings accompanied by positive feedback on the store and the team continued opportunities at the shop are also often mentioned. General sentiment looks like customers are happy and will return. The best include Connie and Mr. Johnson, who went out of their way to help customers and show the shop's quality customer service. Customers feel the team is quick and reliable.
Frequently asked questions
7 questions
What do Johnson Jewelers clients say about the work?
Clients frequently praise the exceptional customer service, particularly highlighting staff members like Raul and Connie for their knowledge and attentiveness. Many reviews mention their quick turnaround on repairs and the quality of custom designs, creating a welcoming atmosphere for first-time buyers.
Does Johnson Jewelers offer custom engagement rings, and how do customers feel about their experience?
Yes, they provide custom engagement ring design along with ready-made options. Reviewers often commend the team for making the buying process enjoyable and stress-free, especially highlighting Raul's dedication to meeting specific customer needs.
Can I get my jewelry cleaned at Johnson Jewelers, and what do customers say about this service?
Yes, they offer free jewelry cleaning and professional ultrasonic cleaning. Many customers appreciate the thoroughness and quality of the cleaning services, often noting that their jewelry looks like new after the treatment.
What hours is Johnson Jewelers open for business?
Johnson Jewelers operates on the following schedule: Monday: Closed | Tuesday: 10:00 AM-6:00 PM | Wednesday: 10:00 AM-6:00 PM | Thursday: 10:00 AM-6:00 PM | Friday: 10:00 AM-6:00 PM | Saturday: 10:00 AM-6:00 PM | Sunday: Closed.
Does Johnson Jewelers provide wedding bands, and what do customers think about their selection?
They offer custom wedding bands, matching sets, and resizing services. Reviewers often mention the great selection and competitive pricing, expressing satisfaction with the quality and craftsmanship of the wedding bands they purchased.
What types of jewelry repair services does Johnson Jewelers offer?
Johnson Jewelers provides a range of jewelry repair services including ring resizing, stone replacement, and pearl restringing. Customers frequently comment on the efficiency and quality of these repairs, often noting quick turnaround times.