Mejuri Copy:
Jewelry is self-expression. Buy it when you want, wear it in your own way, share it, and reward yourself.
Revised: Jewelry serves as a form of self-expression. Feel free to purchase it whenever you wish, style it according to your liking, share it with others or give it as a gift, or use it as a reward for your own achievements.
Reviews Summary
There are multiple reviews praising Mejuri's shop experience. They cited a broad selection of attractive jewelry and great customer care. Joe and Jordan were particularly helpful in helping customers find the perfect quality jewelry piece. A customer noted that the chain of one of the jewelry pieces she bought from the store was too delicate. However, she lauded the excellent service, with the staff warmly welcoming and attentive to her needs and responsive service requests. The customer's text was also helpful. The COVID-19 store visit guidelines were the only negative customer experience, with customers required to wait in long lines. To sum it up, customer service, a wide range of products, and a range of fine-quality earrings are definitely a plus when visiting. These are just a few pleasant experiences people have had with the store and recommend.
Frequently asked questions
7 questions
What do Mejuri clients say about the customer service experience?
Reviewers consistently praise Mejuri for their exceptional customer service, highlighting the helpfulness and professionalism of staff like Jo and Jordan. Many mention feeling welcomed and appreciated, even when browsing without making a purchase.
Does Mejuri offer custom jewelry design services in New York?
Yes, Mejuri provides custom jewelry design services, including custom ring design, custom necklace design, and custom bracelet design. This allows customers to create unique pieces that reflect their personal style.
Yes, Mejuri offers jewelry repair services, including ring sizing, necklace repair, and earring repair. This ensures that customers can maintain their cherished pieces in excellent condition.
What types of earrings does Mejuri offer?
Mejuri features a variety of earring styles, including hoop earrings, stud earrings, and dangle earrings. This wide selection allows customers to find pieces that suit their preferences and occasions.
How does Mejuri handle returns and exchanges?
Mejuri offers free in-store and online returns, as well as free exchange handling. This customer-friendly policy ensures a hassle-free experience for those needing to return or exchange their purchases.
Ordered a necklace with pendant for my wife. When she opened it for her birthday, pendant was there, but no necklace. At first, Mejuri 'customer service' assured me it had been sent, that the items had been packed together. They had not been. After the accusatory phase ended, they agreed to send the missing necklace. After many days and multiple courier issues, the necklace arrived in a knotted mess. Two hours of meticulous untangling later, still unusable. So, think twice about online ordering from Mejuri - clearly they have fulfilment and quality control issues. UPDATE - Mejuri finally made good on all the problems.