Who We Are
Sumpters Jewelry is a family-run jewelry store in the heart of Charlotte, NC, that has been in business since 1979. We are proud to have the best team to guide you through the entire process of finding the perfect piece. Our prices are highly competitive, and with every purchase, you become part of our family. Whether you prefer pre-owned, custom, or new jewelry, we have got you covered. Our experienced team will help you pick a timeless and fashionable piece. From vintage to modern, we’ve got you covered. You can also get high-quality watches from the world's top brands like Rolex, Tag, and more. Please note that the pre-owned watches are from trustworthy sources. All watches are serviced by two master watchmakers regularly. We also give you a full warranty to help you avoid any worries. Our Brands Include Rolex, Breitling, Tag, and Tiffany. Our jewelry includes a mix of necklaces, bracelets, earrings, rings, and watch cases. We consider all our customers to be part of our lives, and we treat them with honor and dignity.
Reviews Summary
Sumpters Jewelry customer service and repair service reviews were outstanding. Several people praised the quality and detail of the repair service, especially for expensive watches like Rolex. Many reviews praised Tyler and Marco, two service employees, for the level of care and communication they offered. The bridal selection also received accolades, as many reviewers mentioned how helpful their staff was in assisting them. The store's pricing was another point of praise, as many found friendliness also came with affordable pricing for services. The staff even went beyond what was necessary for customers, such as holding a one of a kind item a customer was looking for. The establishment takes care of repairs and purchases. The company and their employees left a huge impression on customers. The hands down satisfaction and constant recommendations from people. The expert staff and excellent quality of service are well worth a visit or return.
Frequently asked questions
7 questions
What do Sumpters Jewelry clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, particularly mentioning Tyler and Marco for their exceptional service in custom designs and watch repairs. Many highlight the quality of work and the personal care given to each customer, fostering long-term relationships.
Does Sumpters Jewelry handle custom jewelry design, and what do customers say about it?
Yes, they offer custom jewelry design, including engagement rings and wedding bands. Reviewers commend the team's attention to detail and creativity, with many expressing satisfaction with the final results and the personalized service they received during the process.
Can I get my watch repaired at Sumpters Jewelry, and how do customers feel about the repair service?
Yes, they provide watch repair services, including bracelet rebuilding and battery replacement. Customers have noted the quick turnaround time and reasonable service, often highlighting the expertise of their watchmaker, Marco, in handling intricate repairs.
What types of watches can I purchase at Sumpters Jewelry?
They offer a variety of watches for sale, including Rolex, custom watches, and vintage options. Reviewers appreciate the extensive selection and the knowledgeable staff who assist in finding the right timepiece.
Does Sumpters Jewelry provide a warranty on their watch repairs?
Yes, they offer a full warranty on all watch repairs, ensuring customer satisfaction and trust in their services. This commitment to quality is frequently mentioned by satisfied customers in their reviews.
What jewelry repair services does Sumpters Jewelry offer?
They provide a range of jewelry repair services, including ring resizing, stone replacement, and custom jewelry design. Customers have praised the quality of repairs and the team's ability to handle unique requests with care.
Great store. In house top notch watch and jewelry repair, & custom design. The staff is knowledgeable & friendly. High quality jewelry fairly priced, what more can you ask for? Try them yourself and you'll see why they have so many loyal customers.