Friendly staffExcellent customer serviceQuick repairsKnowledgeable staffBeautiful jewelry selectionPersonalized serviceRepairing jewelryNo charge for serviceWatch battery replacementKind and courteous
About this business
Owned and operated by a family, this luxury jeweler offers high-end designer jewelry and Swiss timepieces to Sarasota, FL, shoppers. In our exclusive collection, you will find brand name wedding jewelry, top-quality pearls and diamonds, and designer timepieces. This store offers new and pre-owned watches and jewelry from the world’s most prestigious design studios, as well as unique estate pieces. Guest services include estate and jewelry purchases, jewellery repair, and custom jewelry design. You are encouraged to visit our recently renovated showroom, explore our global collection and meet our dedicated team. Discover why Sarasota relies on Carats to offer the best value, quality, and service in a sophisticated but relaxed shopping atmosphere.
Reviews Summary
Customers are very pleased with Carats Fine Jewelry and have nothing but praise for their products and services. Many customers said they had been to the store multiple times and will continue to come back. Customer service is on a completely different level according to the reviewers, and customers have found the employees to be approachable, caring, and highly qualified in jewelry repair and sales.
The employees genuinely want to help customers and will even give them advice, repairs, and service for free if needed. This level of care is seen as top-notch by customers and is one of the reasons so many people trust and rely on Carats Fine Jewelry. I will return to the store and recommend it to everyone. This store truly cares for the customers and places their interest first, which is highly appreciated.
Frequently asked questions
7 questions
What do Carats Fine Jewelry & Watches clients say about the work?
Clients frequently praise the warm and professional service at Carats, highlighting the expertise of staff like Christine and the welcoming atmosphere. Many reviewers emphasize the quality of repairs and the unique jewelry selection, making it a trusted choice in Sarasota.
Does Carats Fine Jewelry & Watches offer jewelry repair services, and how do customers feel about them?
Yes, they provide jewelry repair services including ring sizing, necklace repair, and watch repair. Customers express satisfaction with the prompt and effective repairs, often noting the staff's kindness and professionalism during the process.
Can I get my watch battery replaced at Carats Fine Jewelry & Watches?
Yes, they offer watch services including battery replacement. Reviewers appreciate the quick service and the expertise of the staff, often mentioning that repairs are completed efficiently, sometimes even at no charge.
Does Carats Fine Jewelry & Watches provide custom jewelry design services?
Yes, they specialize in jewelry customization, offering custom design, engraving, and remounting stones. Customers have noted the quality of their custom pieces and the attentive service provided by the team.
What types of loose diamonds can I purchase at Carats Fine Jewelry & Watches?
Carats offers a selection of loose diamonds for purchase along with custom diamond setting and appraisal services. Reviewers have highlighted the quality and variety of diamonds available, reinforcing their reputation as a luxury jeweler.
Can I trust Carats Fine Jewelry & Watches for estate jewelry buying?
Yes, they provide estate and jewelry buying services. Customers have reported positive experiences, noting the professionalism and courtesy of the staff during the buying process, making it a reliable choice for selling jewelry.