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Review Keywords Analysis

US / CA / Irvine
KAY Jewelers photo
KAY Jewelers photo
KAY Jewelers photo
KAY Jewelers photo
KAY Jewelers photo

KAY Jewelers

Address: 748 Spectrum Center Dr, Irvine, CA 92618, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Jewelry Purchase Wedding Rings $500 - $3000 Call to Book
Diamond Earrings $200 - $1500 Call to Book
Jewelry Gifts $50 - $1000 Call to Book
Jewelry Repair Ring Resizing $30 - $100 Call to Book
Ring Restoration $50 - $200 Call to Book
General Repair $20 - $150 Call to Book
Ear Piercing Standard Ear Piercing $25 - $50 Call to Book
Children's Ear Piercing $20 - $40 Call to Book
Follow-up Care Kits $10 - $30 Call to Book
Jewelry Cleaning Basic Cleaning $10 - $30 Call to Book
Deep Cleaning $20 - $50 Call to Book
Engagement Ring Cleaning $15 - $35 Call to Book
Jewelry Upgrading Diamond Upgrades $1000 - $5000 Call to Book
Setting Upgrades $200 - $1500 Call to Book
Design Customization $500 - $3000 Call to Book

What people love

From reviews
Helpful staff Kind service Ear piercing Knowledgeable staff Patient assistance Fair pricing Ring cleaning Personalized service

About this business

About KAY Jewelers Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our local Kay Jewelers Store and online. Our jewelry consultants are empowered with the knowledge to assist each guest both online and in person. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches, and more.

Reviews Summary

Reviews poured in for customer service, with Sarah, Jeremy, and Mimi getting repeated praise from shoppers. The staff genuinely cared about their customers and their jewellery needs, providing assistance when asked and making interactions feel down-to-earth rather than strictly business. There were instances in which Sarah and Mimi went out of their way for shoppers, like animating a ring at no cost or doing an ear piercing on a child. One client shouted out Jeremy for connecting with caution when they brought in a wrecked ring for maintenance, a friendly interaction that led to them exploring wedding band options. Patrons were astounded at the affordability of the wedding bands, with the store still managing to stock higher end pieces and watches. And customers believed that they had shown patience and understanding, adding to the shop's all-around sense of excellence. Relations and excellent pricing made KAY jewelers seem better than average. Service and experiences are much beyond par; KAY is like no place else, thanks to Sarah, Jeremy, and Mimi.

Frequently asked questions

7 questions
What do KAY Jewelers clients say about the work?
Clients frequently praise the knowledgeable and friendly staff, particularly Jeremy and Mimi, for their helpfulness and expertise. Many reviews highlight the excellent customer service and the quality of repairs, like restoring damaged rings to near-new condition.
Does KAY Jewelers offer ear piercing services in Irvine?
Yes, they provide ear piercing services including standard ear piercing, children's ear piercing, and follow-up care kits. Customers have noted the professionalism and care taken during the piercing process, especially praising staff like Anthony and Jeremy.
Can I get my jewelry repaired at KAY Jewelers?
Yes, they offer various jewelry repair services including ring resizing, ring restoration, and general repair. Customers have expressed satisfaction with the quality of repairs and the helpfulness of the staff during the process.
What types of jewelry can I purchase at KAY Jewelers?
KAY Jewelers offers a wide selection of jewelry for purchase, including wedding rings, diamond earrings, and jewelry gifts. Their knowledgeable consultants assist customers in finding the perfect piece.
How does KAY Jewelers handle jewelry cleaning?
They provide jewelry cleaning services, including basic cleaning, deep cleaning, and engagement ring cleaning. Customers have noted the thoroughness and care taken during the cleaning process.
Does KAY Jewelers offer jewelry upgrading services?
Yes, they specialize in jewelry upgrading, including diamond upgrades, setting upgrades, and design customization. Reviewers have appreciated the ease of the upgrade process and the helpful guidance from staff.
Where is KAY Jewelers located?
748 Spectrum Center Dr, Irvine, CA 92618, USA

Location & directions

Irvine, California
KAY Jewelers
Jewelry Store
Address
748 Spectrum Center Dr, Irvine, CA 92618, USA
Hours
Open 10:00 AM - 9:00 PM
KAY Jewelers Reviews · 4.6 average
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