About KAY Jewelers
Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our local Kay Jewelers Store and online. Our jewelry consultants are empowered with the knowledge to assist each guest both online and in person. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches, and more.
Reviews Summary
Reviews poured in for customer service, with Sarah, Jeremy, and Mimi getting repeated praise from shoppers. The staff genuinely cared about their customers and their jewellery needs, providing assistance when asked and making interactions feel down-to-earth rather than strictly business. There were instances in which Sarah and Mimi went out of their way for shoppers, like animating a ring at no cost or doing an ear piercing on a child. One client shouted out Jeremy for connecting with caution when they brought in a wrecked ring for maintenance, a friendly interaction that led to them exploring wedding band options. Patrons were astounded at the affordability of the wedding bands, with the store still managing to stock higher end pieces and watches. And customers believed that they had shown patience and understanding, adding to the shop's all-around sense of excellence. Relations and excellent pricing made KAY jewelers seem better than average. Service and experiences are much beyond par; KAY is like no place else, thanks to Sarah, Jeremy, and Mimi.