At gorjana, we believe in changeability because business (and existence) is full of the unexpected. We also believe in credibility because it is better to be real than perfect. Lastly, we believe in diligence because nothing substantial is straightforward. As a family business, we care about the job, each other, and creating a meaningful and valuable experience for our employees and customers. We work with organizations seeking to build awareness, attention, and action around valuable causes that impact many of our consumers, communities, and team members worldwide. Wearable, loveable, and effortlessly elegant, gorjana's beautiful collection of solid gold and gold plated jewelry features new types of diamonds, opals, and sapphires. New arrivals are available, and store gift wrapping is free.
Reviews Summary
Gorjana's Spectrum retail customers primarily have positive things to say about their shopping experience. The feedback on the store staff is encouraging. The personnel, specifically Gen Mac, went out of their way to give customers personal, customer service and at times unanticipated niceties, like instantly replacing jewelry. Most reviewers did not have to wait for service, even during rush hours when they required assistance and ultimately they felt welcome. Women from different age groups reviewed and most appreciation was given to customer service even during rush hours. The store in its environment has well designed jewelry. A consumer thanked the staff for adding jewelry to the wish list, saleswomen like Natalie and Bella were friendly and welcoming. In brief, customers at the Gorjana store not only purchase high-quality jewelry but also receive good customer service.
Frequently asked questions
7 questions
What do gorjana clients say about the work?
Customers frequently praise the friendly and attentive staff, highlighting individuals like Gen Maczko and Bella for their personalized service. Many appreciate the beautiful jewelry and the efficient handling of customer needs, creating a positive shopping experience.
Does gorjana offer jewelry repair services in Irvine?
Yes, gorjana provides jewelry repair services including jewelry replacement, plating services, and resizing. They focus on ensuring customer satisfaction, as seen in reviews where clients were pleasantly surprised by the prompt and helpful service.
Can I get personal shopping assistance at gorjana?
Yes, gorjana offers personal shopping assistance as part of their customer service. Reviewers have noted how helpful the staff are in providing product recommendations and managing wishlists, enhancing the shopping experience.
What types of jewelry can I find at gorjana?
gorjana features a collection of solid gold and gold plated jewelry, including necklaces, bracelets, and earrings. Their selection is designed to be easy to wear and love, appealing to a wide range of customers.
How does gorjana handle customer service during busy times?
Reviewers have noted that even during busy periods, such as Black Friday, the staff at gorjana manage to provide efficient service and connect with customers, ensuring a positive shopping experience despite the crowds.
Does gorjana offer complimentary gift wrap?
Yes, gorjana provides complimentary gift wrap in-store, making it convenient for customers looking to purchase gifts for special occasions.